Program Supervisor

POSITION SUMMARY: Under the supervision of the Program Manager, the Program Supervisor is responsible for the supervision of all instructor positions. Maintains standardized systems according to Elwyn rules and regulations.


  • Coordinate daily activities of all direct reports
  • Provide direct supervision including but not limited to recruiting, selection, performance management, discipline, guidance and resource assistance to direct reports
  • Review and update time and attendance system for all direct reports
  • Provide linkage between Day and Residential Programs to ensure that services are being provided consistently and in accordance with the person's plan
  • Coordinate planning and implementation of classroom curriculum
  • Provide back-up case management and direct care services, when necessary
  • Provide assistance in crisis intervention situations as needed
  • Complete required/designated quality assurance documents
  • Maintain and coordinate visitations, tours and monitoring with consumer support agencies and personnel in absence of Program Manager
  • Perform cardiopulmonary resuscitation (CPR), and crisis intervention using agency-trained protocols
  • Perform other duties as assigned

IMMEDIATE SUPERVISOR: Program Manager or designee

DIRECT REPORTS: Adult Day Instructors, Training Instructors, ADP Specialists

CONTACTS: Elwyn Consumers, consumers' families, residential sites, residential funding sources and outside agencies


  • Associate's Degree or completion of a two year program in human service field. Bachelor's Degree in human service field preferred
  • Three years' experience working directly with people with disabilities with Associate's Degree or one year's experience with Bachelor's Degree
  • Demonstrated ability to work effectively as part of a team
  • Must be able to perform CPR using agency-trained protocols
  • Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
  • Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, and Outlook, report-writer experience preferred
  • Must have current, valid driver's license in state of residence, three (3) years driving experience, and acceptable driving record

PHYSICAL DEMANDS/ENVIRONMENTAL PROFILE: See Physical Demands Checklist below which represents the general physical demands and environment conditions to which the employee holding this position must meet, in addition to the duties and responsibilities listed above, to successfully perform the essential functions of this job. Elwyn will engage otherwise qualified candidates for this position whose disabilities may require reasonable accommodations to enable an individual to perform the essential functions.

Elwyn reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of duties and responsibilities of the job nor does it constitute a written or implied contract.

Elwyn is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and identity, gender identity, national origin, citizenship status, genetic information, disability status, military or veteran status, marital or family status, political activities or affiliations, or any other characteristic protected by local, state, and federal law.

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